Returns & Exchanges

At Cold Hollow Cider Mill, we strive for 100% satisfaction with our authentic Vermont treats. If your order arrives damaged or fails to meet our quality standards, please contact us within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and a brief explanation of the issue regarding your cider, donuts, or specialty food items.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and the product to help us process your claim quickly.

• 3.
  Receive Authorization

  Once reviewed, we will provide a return authorization number or confirm if a replacement shipment has been triggered without needing a return.

• 4.
  Refund or Replacement

  Approved refunds will be credited back to your original payment method within 5-7 business days, or your fresh replacement will be prioritized for shipping.